Service Center

Client support for claims, billing, and policy changes.

Start with the action that fits your request. If the office is closed and the matter is urgent, use the carrier information on your policy or ID card first.

Claim & payment help Start a claim request

Prefer to talk? Call (936) 348-2688 and a team member can route it with you.

Service Proof

Fifth generation. Same town since 1920.

Family-run You deal with the owners, not a call center or a branch office.

Independent agency We compare options across carriers instead of selling one company's answer.

716 South Madison A Madisonville office you can call, or walk into, when the answer isn't obvious.

5.0 40 reviews as of July 2026 Read our Google reviews

Client service

What do you need to handle today?

Something urgent or after hours? Call the carrier on your policy or ID card first, or reach the office at (936) 348-2688.

Claim or loss help

Get claim direction or send the office the details to review.

Open claim help

Billing and payments

Find payment and billing help before a due date becomes urgent.

Open billing and payment help

Documents and certificates

Request the policy documents or certificate your deadline requires.

Request documents Request a certificate Request an auto ID card

Policy or coverage changes

Send a policy update or ask the office to review your coverage.

Request a policy change Request a coverage review Report a change of address

More client-service requests

Driver changes

Add or remove a listed driver.

Add a driver Remove a driver

Vehicle changes

Add or remove a listed vehicle.

Add a vehicle Remove a vehicle

Renewal review

Prepare for a coverage or commercial renewal review.

Request a coverage review Open commercial renewal review

Not sure

Ask a general question or read common Support answers.

Ask a question Read Support FAQs

Client Resources

Keep the most useful support and reference pages in one place.

Payments & Claims stays the main billing and after-hours help center, while Support FAQs, Our Companies, Helpful Links, Pledge of Performance, and Common Insurance Terms stay available as the deeper reference library for insureds who need a little more context.

Payments & ClaimsAfter-hours carrier direction, payment help, and billing reminders.

Online Claim RequestAsk the local office to review the claim facts and help with next steps.

Support FAQsQuick answers before deciding which service path fits best.

Our CompaniesA carrier reference page for existing clients.

Helpful LinksTrusted insurance, safety, and disaster-preparedness resources.

Pledge of PerformanceThe service commitments behind the agency relationship.

Common Insurance TermsPractical policy definitions before calling the office.

Quick answers before you choose a path.

Should you start with the carrier? What should you have ready? Where does a billing question go? Start here.

Should I file a claim with the carrier first?

If the loss is urgent or after hours, yes. Start with the company listed on your policy or ID card, then use Online Claim Request when you want the office involved in the follow-up.

See claim decision help

What should I have ready before I call?

Your policy number, the approximate date of the incident or notice, a short description of what happened, and the best callback number usually cover the basics.

Read the FAQs

What if I have a billing notice or payment question?

Use Payments & Claims for after-hours direction, then use Billing Inquiry when you want the Madisonville office to help review the issue with you.

Open Billing Inquiry

What if I do not know which request page fits?

Questions & Comments is the best general starting point. It gives the office a clear first summary when the request does not fit a more specific page yet.

Ask a question