Send a claim follow-up request.
Use this when you want the Madisonville office to review what happened, help organize the next step, or follow up after a carrier report.
If anyone is injured, the loss is urgent, or it is after hours, start with the carrier listed on your policy or ID card first.
Send the details the office will need first.
The office can move faster when the request includes the right policy context, timing, and follow-up details.
- Good for non-urgent claim follow-up and local coordination
- Helpful when you want the office to understand what happened before you call again
- Useful when you are unsure what information the office should have next
- Not a way to bind, change, or confirm coverage
Coverage cannot be bound by email, voice, or fax. Coverage is only bound with written notification from our office.
Online Claim Request
Tell us the basics. Partial information is fine.
Use the claim request when you want the office involved, not when you need to delay urgent reporting.
This page is strongest when you want a local handoff, claim follow-up help, or a clearer summary for the office. It is not meant to slow down urgent carrier reporting.
Start now with the carrier when
- The loss just happened and you know it needs immediate reporting
- The office is closed and time matters
- You already have the carrier information on your policy or ID card ready
Start with the office when
- You want a local team member to understand the situation first
- You already reported the loss and now want help with follow-up
- You are unsure what information the office should have next
What happens after I send this request?
The office reviews the basic facts, decides whether more detail is needed, and follows up on the right next step. That may mean claim follow-up guidance, document help, or a recommendation to continue directly with the carrier.
Read support FAQsNeed after-hours carrier direction first?
Use Payments & Claims for the fastest reminder on what to have ready, when to start with the carrier, and when to bring the office back into the conversation. If you still have a basic process question, Support FAQs now cover the most common claim and billing hesitation points too.