Storms can turn simple policy questions into urgent support needs. The first step is not paperwork. It is safety, documentation, and making sure the right people know what happened.

Start with safety and basic documentation

• Do not enter unsafe areas or climb onto a damaged roof.
• Take photos or video from safe locations.
• Write down the date, approximate time, and what you noticed first.
• Keep receipts for temporary repairs or emergency services.
• Call the office if you are unsure whether to start a claim or ask a coverage question first.

Temporary repairs are different from full repairs

Reasonable temporary steps to protect property from more damage may be needed, but large permanent repairs should be discussed with the claim process. Keep invoices, photos, and notes together so the conversation is easier later.

Use the support route when it is not a new quote

If the issue is a claim, billing question, document request, or policy change, the support hub is usually the better starting point than the quote form. It routes the request around what you need done, not what you might buy next.